It looks like the hardware on this device has changed. Make sure you’re connected to the Internet and try again later. 

Please follow the instructions below:

1. Open PowerShell as an administrator

2. Enter the following command: slmgr -ipk <Your product key here>

3. Then enter this command: slmgr -ato

Example:

• slmgr -ipk 82312-ABCDE-AB89X-1234GF-567YA
• slmgr -ato

NOTE: The second command might take a while to work.

However, if the above solution does not work, please contact our Customer Support Team via Support Tickets. we can check if you are eligible for a refund or replacement.

To assist you better, please include the details below:

1. Order ID

2. Screenshot of the pop-up/error message 

3. Additional information (if any)