Last updated: September 27, 2026

Bcdkey (operated by SPARLESOFT LTD) sells digital software licence keys for Microsoft Windows, Microsoft Office, Windows Server, antivirus and other software. Because all products are delivered digitally and activated directly with the software publisher, this policy reflects the nature of digital goods. Please read it carefully before you buy.

Most issues can be solved quickly by our support team. Before requesting a refund, please open a support ticket so we can help.

1. Digital Goods and Your Right to Cancel

All products sold by Bcdkey are digital licence keys. By completing your purchase, you request immediate delivery and acknowledge that your right to cancel ends once the product key has been delivered to you. Before delivery, you can cancel your order at any time for a full refund.

This does not affect your statutory rights if a product key is faulty (see Section 2).

2. When You Can Get a Full Refund or Replacement

You’re eligible for a full refund or a replacement key if:

  • The key wasn’t delivered: your key didn’t arrive and our support team couldn’t resend it.
  • The order hasn’t been delivered yet: for example, a pre-order or an order still being processed. You can cancel it at any time before delivery.
  • The key is invalid or already used: the key doesn’t work, or it shows as already redeemed on first use, and our support team couldn’t fix the problem.
  • You received the wrong product: we sent a different product or edition from the one you ordered.
  • You were charged twice: a payment error charged you more than once for the same order.

After investigating, we will either send a working replacement key or issue a full refund.

3. Wrong Product or Change of Mind

If you bought the wrong product or no longer need it, contact us within 14 days of purchase. We can refund or exchange the order only if the key has not been redeemed or activation-attempted. We may verify the key’s status before approving the request.

4. When a Refund Is Not Possible

We can’t offer a refund or replacement if:

  • The key has been successfully activated or redeemed.
  • An activation attempt was made with the wrong product, edition or installation media (for example, a Pro key used with Home media, or a retail key used with OEM or Volume media).
  • Your device doesn’t meet the product’s system requirements.
  • The problem is reported more than 30 days after the purchase date.
  • The key was used in breach of the product’s licence terms (for example, on more devices than it’s licensed for).

Please check the edition, compatibility and system requirements before buying. If you’re unsure, contact us first.

5. Reporting a Faulty Key

Report any problem with a key within 30 days of purchase by opening a support ticket. Please include:

  • Your order number.
  • A screenshot of the product key being entered.
  • A screenshot of the error message or code.

We start investigating within 1–3 business days. Complex cases may take longer. We may need to verify a key with the publisher before we can approve a refund or replacement.

6. Partial Refunds

If your order has more than one product and only one is affected, we’ll refund or replace that product only. The rest of the order is not affected.

7. Store Credit (Wallet)

Where a cash refund doesn’t apply but you’ve had a genuine issue, we may offer store credit to your Bcdkey Wallet at our discretion. Wallet credit can be used on future purchases at bcdkey.net.

8. How Refunds Are Paid

  • Approved refunds are processed within 14 days of approval.
  • Refunds go back to your original payment method. If that isn’t possible, for example with some crypto or alternative payment methods, we’ll contact you to arrange another method. You won’t be charged any refund fees.
  • Once processed, card and bank refunds usually take 3–10 business days to appear, depending on your bank.
  • You’ll receive an email confirmation when your refund is processed.

9. Activate Your Key Promptly

Product keys should be activated soon after purchase. If you run into any activation problem, contact us immediately. Leaving an issue unresolved beyond 30 days means we may be unable to help.

For phone activation, use our free Get Confirmation ID tool.

10. Summary

Situation Refund Replacement/Exchange
Key not delivered ✅ Yes ✅ Yes
Order not yet delivered / pre-order ✅ Yes —
Key invalid or already used (reported within 30 days) ✅ Yes ✅ Yes
Wrong product sent by us ✅ Yes ✅ Yes
Duplicate charge ✅ Yes —
Wrong product bought, key not redeemed (within 14 days) ✅ Yes ✅ Yes
Key activated or redeemed ❌ No ❌ No
Wrong edition or media used for activation ❌ No ❌ No
Device doesn’t meet requirements ❌ No ❌ No
Reported after 30 days ❌ No ❌ No

11. Contact Us

SPARLESOFT LTD, Company Number 14867851
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom