---
title: My key/code is not working, what do I do?
description: "**Having trouble activating your key/code? We got you covered!** Our Customer Support Team will be glad to assist you but before you open a new support ticket, please first try the following: 1. Restart** **your console/computer. Problems like this can be…"
url: "https://bcdkey.net/helps/my-key-code-is-not-working-what-do-i-do/"
updated: "2024-03-02"
category: General Queries
---

# My key/code is not working, what do I do?

**Having trouble activating your key/code? We got you covered!**

Our Customer Support Team will be glad to assist you but before you open a new support ticket, please first try the following:

1. Restart** **your console/computer. Problems like this can be usually resolved by rebooting the system.
2. Make sure that you're redeeming it using the correct platform. **Check out the instructions on how to redeem according to your platform**.
3. Double-check if the key/code you typed is correct.

**If none of the solutions work, please contact our Customer Support Team via **[**Support Tickets**](https://bcdkey.net/create-new-ticket/)**on your **[**Dashboard**](https://bcdkey.net/support/)** so we can check if you are eligible for a refund or replacement. To assist you better, please include the details below:**

*1. Order ID*

*2. Screenshot of the pop-up/error message *

*3. Additional information (if any)*