---
title: I didn’t receive my product, what do I do?
description: "**Can't find my order.** **Where's my order?** **I just paid for my product and I haven't received it yet, please help. ** Normally, your code/key will be available to download in the [**My Orders**](https://bcdkey.net/my-account/orders/) section of your Dashboard** **within 1-5 minutes, depending on the…"
url: "https://bcdkey.net/helps/i-didnt-receive-my-product-what-do-i-do/"
updated: "2024-03-02"
category: A delivery, order or return
---

# I didn’t receive my product, what do I do?

**Can't find my order.**
 **Where's my order?**
 **I just paid for my product and I haven't received it yet, please help. **

Normally, your code/key will be available to download in the [**My Orders**](https://bcdkey.net/my-account/orders/) section of your Dashboard** **within 1-5 minutes, depending on the volume of orders and availability of product.

**If you don't see your order within the timeframe, please contact our Customer Support Team via **[**Support Tickets**](https://bcdkey.net/create-new-ticket/)**on your **[**Dashboard**](https://bcdkey.net/support/)**. To assist you better, please include the details below:**

1. *Order ID*
2. *Full Name*
3. *Delivery/Billing email address *
4. *PayPal-registered email address (If PayPal was used to make the purchase) *