---
title: I bought the wrong product, what can I do?
description: "**I bought the wrong product, can I exchange my product?** Please submit a ticket [here](https://bcdkey.net/create-new-ticket/) to determine the eligibility for exchange. We would like to emphasize that you can only qualify if the product/s has not been redeemed yet. bcdkey.net does not…"
url: "https://bcdkey.net/helps/i-bought-the-wrong-product-what-can-i-do/"
updated: "2024-03-02"
category: A delivery, order or return
---

# I bought the wrong product, what can I do?

**I bought the wrong product, can I exchange my product?**

Please submit a ticket [here](https://bcdkey.net/create-new-ticket/) to determine the eligibility for exchange.

We would like to emphasize that you can only qualify if the product/s has not been redeemed yet.

bcdkey.net does not process exchange/refund/replacement once the product/s are already used/redeemed.

 

**I bought the wrong product and I haven't used it yet, can I have a refund?**

Please submit a ticket [here](https://bcdkey.net/create-new-ticket/) to determine the eligibility for refunds/returns/replacements. Refunds are only processed after we are in receipt of an **UNUSED** item. This process can take up to 24 hours after the sale.

Returns will be accepted provided the product is in its **UNUSED** condition and can be sold on. Due to the nature of the product (digital download), refunds cannot be given immediately, a time period of 24 hours is applied to ensure that the item has not been redeemed by the previous customer. Unused products will be issued a full refund.

For transactions that were paid using PayPal credits, it should be returned to your account within the hour. As for credit/debit cards, they will clear your account within 1-3 banking days.

 

**I bought the wrong product and have already redeemed/activated it accidentally, can I still get a refund?**

No, refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.